​COVID19 DELIVERY INFORMATION

In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.
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• Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.
• There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.
• Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered.
• You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.
• We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.

UK DELIVERY OPTIONS

NEXT DAY TRACKED (1-2 days) - £6.00 Order before 11am for same day dispatch 
STANDARD TRACKED - (3-5 days) - £4.50
FREE LOCAL DELIVERY - Qualifying Postcodes - B63, B64, B65, B69, DY1, DY10, DY2, DY3, DY4, DY5, DY6, DY7, DY8, DY9, WV1, WV14, WV2, WV3, WV4, WV5
FREE STANDARD DELIVERY on orders over £50.00
FREE NEXT DAY DELIVERY on orders over £120.00
PICK UP - FREE - If you are local feel free to choose click and collect direct in store. 

DELIVERY INFORMATION

Orders placed before 5pm will be picked and shipped the same day

NEXT WORKING DAY (1-2 days)
Orders placed by 11am Monday to Friday will be picked & dispatched the same day for next working day delivery. Orders placed after 11am Monday to Friday will be picked & dispatched next working day  

STANDARD DELIVERY (2-4 days)
Orders placed by 5pm will be picked and dispatched the next working day and delivered within 2-4 days.
There will be no deliveries on Bank Holidays and instead orders will be delivered the next working day.

Royal Mail Special Delivery
Guaranteed Next Business Day

Special Delivery Orders placed by 3pm Monday to Thursday will be delivered before 1pm the next business day, Orders after 3pm Friday through to 3pm Monday will be delivered before 1pm on the following Tuesday 

CANCELLATIONS & RETURNS

RETURNS

We want you to be happy with your order and offer a 14 day no quibble guarantee on all products purchased through Nikki C's Hair Studio. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 14 days of receipt and we will refund you at the price you paid for the product(s). Please note we will not refund any postage you may have paid on the original order.
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For reasons of hygiene and safety, we cannot refund or exchange any grooming products that have been removed from the original wrapping or show any signs of having been used unless they are faulty. For faulty, damaged, unsatisfactory quality or incorrect item received please see separate returns section here.

CANCELLATIONS

Our Returns Policy does not affect your statutory rights.

​For information on your cancellation rights under the Right of Cancellation (Consumer Contracts Regulations 2013) please refer to our terms & conditions

HOW TO MAKE A RETURN

Please email [email protected] with the subject 'RETURNS: 'your order number' with your name, In the message please give your address and reason for returning your item(s). Please package your product(s) securely in the original packaging and return to the address below. You will also need to include a print of your email/letter with your order number, name address and reason for returning. This will enable us to refund the correct account in a timely manner.