SALON TERMS AND CONDITIONS
AGREEMENT
By agreeing to have a service with Nikki C''s Hair Studio, you are agreeing to the following terms and conditions.
SERVICES
All work carried out will be subject to a prior consultation to discuss your needs, concerns and wishes from the service and ensure these can be met. As a prescriptive salon Nicola will discuss relevant solutions and recommend home-care products for you to use in order to maintain and protect the life of your chosen service. All work is guaranteed for 2 weeks. Should you be unhappy for whatever reason please ensure you call within this timeframe to notify Nicola of your dissatisfaction and a resolution will be discussed. In the first instance an alteration or amendment service will be offered.
All colour, perms and technical work will require the relevant 48 hour patch test. Your scalp must be free from sores, cuts or any open wounds. Should you have any scalp issues please ensure you make Nicola aware.
All colour, perms and technical work will require the relevant 48 hour patch test. Your scalp must be free from sores, cuts or any open wounds. Should you have any scalp issues please ensure you make Nicola aware.
HOW TO BOOK
The best way to begin your dream hair journey with Nikki is to fill in an appointment request form. You can also :
Call : 01384929003
E-Mail : [email protected]
Social media : Instagram | Facebook
Call : 01384929003
E-Mail : [email protected]
Social media : Instagram | Facebook
SKIN TESTING
Colour
All colour services carried out require the relevant skin test at least 48 hours prior to your service for all new guests, If you are an existing guest and have changed your colour choice since your last visit, have used home dye, had your colour service performed elsewhere, had semi permanent make-up, a tattoo or 6 months has elapsed since last attending Nikki C's Hair Studio, a new skin test will be required 48 hours prior to your booking.
Skin tests may be sent out to you in the form of a colour start patch or you may be required to come to the salon as close to your booking as possible.
Perm & non-chemical smoothing treatments
All perms and non-chemical smoothing services require the relevant patch testing 24 hours prior to every service. For new and existing guests of Nikki C's Hair Studio
All colour services carried out require the relevant skin test at least 48 hours prior to your service for all new guests, If you are an existing guest and have changed your colour choice since your last visit, have used home dye, had your colour service performed elsewhere, had semi permanent make-up, a tattoo or 6 months has elapsed since last attending Nikki C's Hair Studio, a new skin test will be required 48 hours prior to your booking.
Skin tests may be sent out to you in the form of a colour start patch or you may be required to come to the salon as close to your booking as possible.
Perm & non-chemical smoothing treatments
All perms and non-chemical smoothing services require the relevant patch testing 24 hours prior to every service. For new and existing guests of Nikki C's Hair Studio
STRAND TESTING
Strand testing is not a legal requirement however, here at Nikki C's Hair Studio any colour changes, colour corrections and lightening service require a complete strand test to ensure your hair is in optimum health for the service to go ahead.
RECOMMEND A FRIEND
Simply recommend a friend to Nikki Cs Hair studio and you both receive a £20 service voucher, following your friends first visit. If you recommend a few friends, £20 is the maximum recommend a friend voucher amount to be used at any one time, however, they can be saved up and used on following visits so there is no limit to the amount of friends you recommend!
PROMOTIONAL OFFERS
All promotional Offers cannot be used in conjunction with any other offers, check offers to see if limited to new customers only, all subject to availability. Nikki C's Hair Studio remains the right to withdraw or amend offers at any time.
CANCELLATION POLICY
Nikki C's Hair Studio has a strict cancellations policy in place, Should you need to cancel, move or amend your booking please ensure you give at least than 48 hours notice. Giving less than 48 hours notice may incur charges up-to the full amount being requested at the discretion of Nikki C's Hair Studio. Nikki C's Hair Studio reserves the right to amend this policy at any time without notice. Nikki C's Hair Studio reserves the right to refuse any further services if an outstanding balance remains on your account. Nikki C's Hair Studio reserves the right to cancel upcoming appointments.
APPOINTMENT RETAINER
All service bookings require a 50% retainer fee, which is due no later than 3 weeks before your scheduled booking to secure your slot. Failure to secure your booking will result in your booking being released and opened up to my cancellations list and shared via social media. If you have not been in touch, any future booking(s) you have scheduled may also be released at this time.
More than 7 days of scheduled booking - your 50% retainer is refundable &/or transferable up until 7 days within your original scheduled booking date.
Within 7 - 2 days of your scheduled booking - within 7 days but no later than 48 hours before your booking, your appointment retainer is transferable only and non-refundable.
Within 48 hours of your scheduled booking - Your appointment retainer is non-refundable and non-transferable. Further charges may apply if you fail to inform Nikki of non-attendance. (please see cancellation charges https://www.nikkicshairstudio.com/termsofservice.html)
Nikki C's Hair Studio holds the right to amend or change this policy at any point without prior notification. No retainer will be lost due to COVID-19 related isolations and will remain transferable and non-refundable.
More than 7 days of scheduled booking - your 50% retainer is refundable &/or transferable up until 7 days within your original scheduled booking date.
Within 7 - 2 days of your scheduled booking - within 7 days but no later than 48 hours before your booking, your appointment retainer is transferable only and non-refundable.
Within 48 hours of your scheduled booking - Your appointment retainer is non-refundable and non-transferable. Further charges may apply if you fail to inform Nikki of non-attendance. (please see cancellation charges https://www.nikkicshairstudio.com/termsofservice.html)
Nikki C's Hair Studio holds the right to amend or change this policy at any point without prior notification. No retainer will be lost due to COVID-19 related isolations and will remain transferable and non-refundable.
CANCELLATION CHARGES
Cancelling schedule and how your charges are applied. Additional charges are based on your total service booking, % chargeable are set out below:
100% of the service - Should you not inform Nikki C's Hair Studio that you are unable to attend and do not arrive for your scheduled service.
75% of the service - Should you inform Nikki C's Hair Studio that you are unable to attend within 12 hours of your scheduled booking.
50% of the service - Should you inform Nikki C's Hair Studio that you are unable to attend within 48 hours of your scheduled booking.
0% of the service - Should you inform Nikki C's Hair Studio that you are unable to attend over 48 hours before your scheduled booking.
Complimentary sessions: These sessions are only complimentary on attendance - a £40 fee is applied if you 'no-show' your appointment. A £20 fee is applied if you cancel with less than 48 hours notice. You will be invoiced to clear this outstanding fee.
Cancellation, moves or amendments will only be accepted Tuesday-Saturday 9-5 via Phone Call or E-Mail.
100% of the service - Should you not inform Nikki C's Hair Studio that you are unable to attend and do not arrive for your scheduled service.
75% of the service - Should you inform Nikki C's Hair Studio that you are unable to attend within 12 hours of your scheduled booking.
50% of the service - Should you inform Nikki C's Hair Studio that you are unable to attend within 48 hours of your scheduled booking.
0% of the service - Should you inform Nikki C's Hair Studio that you are unable to attend over 48 hours before your scheduled booking.
Complimentary sessions: These sessions are only complimentary on attendance - a £40 fee is applied if you 'no-show' your appointment. A £20 fee is applied if you cancel with less than 48 hours notice. You will be invoiced to clear this outstanding fee.
Cancellation, moves or amendments will only be accepted Tuesday-Saturday 9-5 via Phone Call or E-Mail.
HAIR COLOUR SERVICES LIFE EXPECTANCY
Nikki C's Hair Studio's colours last longer than the average, keeping their vibrancy and depth and will last even longer when you use the correct JOICO home-care range to compliment your new style and colour. JOICO is made specifically for your hair, to strengthen, reconstruct, rebuild and protect, prolonging the life of your colour service. Even though Nikki C's Hair Studio uses the latest innovative hair care range and specialist colouring system, the life of the colour cannot be guaranteed without the use of the JOICO home-care range. All colour services are guaranteed for 2 weeks with the use of JOICO home-care range.
Should you be unhappy with your colour service please ensure you inform Nikki C's Hair Studio within the first 2 weeks, Nikki will offer a consultation to discuss your hair and possible solutions to make slight alteration or amendments to your colour if possible.
Should you be unhappy with your colour service please ensure you inform Nikki C's Hair Studio within the first 2 weeks, Nikki will offer a consultation to discuss your hair and possible solutions to make slight alteration or amendments to your colour if possible.
HAIR EXTENSIONS
All extensions service are subject to a consultation and a customised quotation will be given to you based on your wishes and hairs needs. The price quoted will include the fitting, shaping, styling and the hair which is supplied by Nikki C's Hair Studio. The hair supplied by Nikki C's Hair Studio is 6A remy or russian mongolian grade hair. The lifespan of the hair is between 6-12 months with the correct home-care recommended by Nikki. Hair that is removed at the end of their lifespan may be kept onsite for up-to 4 months following your removal booking. The hair extensions supplied remain the property of Nikki C's Hair Studio.
Tape Hair Extensions
Due to the nature of this application method their lifespan is 8 months as it is only recommended to re-use the same hair for 3 applications before a new set is required. Should your tabs still be usable after their 3rd fitting a 4th or 5th application may be possible but only at the discretion of Nikki C's Hair Studio based on the quality of the tabs themselves. As the tabs degrade over time they can start to place more stress on your hair and therefore a new set would be required.
Weft Hair Extensions
The weft should last as long as the hair itself however may begin to unravel over time as the weft ages and degrades.
Individual stick tip extensions
Due to the fitting of these extensions with a bead their lifespan is 6-10 months, this is due to the adhesive at the top of the hair strands over time may begin to wear away and become unusable, in this instance new hair will be required. If the adhesive is still in-tact they can be re-used.
Tape Hair Extensions
Due to the nature of this application method their lifespan is 8 months as it is only recommended to re-use the same hair for 3 applications before a new set is required. Should your tabs still be usable after their 3rd fitting a 4th or 5th application may be possible but only at the discretion of Nikki C's Hair Studio based on the quality of the tabs themselves. As the tabs degrade over time they can start to place more stress on your hair and therefore a new set would be required.
Weft Hair Extensions
The weft should last as long as the hair itself however may begin to unravel over time as the weft ages and degrades.
Individual stick tip extensions
Due to the fitting of these extensions with a bead their lifespan is 6-10 months, this is due to the adhesive at the top of the hair strands over time may begin to wear away and become unusable, in this instance new hair will be required. If the adhesive is still in-tact they can be re-used.
PRICING STRUCTURE
In order to avoid last minute charges my work is subject to a consultation and final price will be discussed and agreed along with the details of the service. All prices are guidelines and subject to possible changes, however, your investment will be discussed before going ahead and scheduling you in. No chemical work can be left unfinished and requires a blow dry or cut and blowdry to finish in order to ensure you are happy with your final result before leaving the salon suite.